Return & Refund Policy – Heja Solutions Oy

Returns

If you receive a damaged, defective or incorrect product, please contact us within 14 days of delivery at info@heja.fi. We will provide a replacement or refund.

Refunds

Once we receive and inspect the returned item, we will notify you and process the refund to the original payment method. Refunds are typically processed within 5–7 business days.

Non-returnable items

Custom-made or personalized items cannot be returned unless they are defective.

Return shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Contact

If you have questions about returns or refunds, please email us: info@heja.fi