Heja Solutions Oy - FAQ
Shipping & Delivery
Do you offer free shipping?
Yes! We offer free shipping on orders over 60 € within Finland. Shipping rates for other destinations are calculated at checkout.
Do you ship to Sweden and other Nordic countries?
Yes, we ship to Sweden and other Nordic countries. Delivery times and rates vary by destination and are shown at checkout.
How long does delivery take?
Orders within Finland are typically delivered in 1–3 business days. Deliveries to Sweden and other Nordic countries may take 3–5 business days.
Products & Materials
Are your packaging materials eco-friendly?
Yes! Sustainability is at the core of what we do. Many of our products are made from recycled content, including our mailers, paper bags, and tapes. Product pages include material and recycled-content information for each item.
Are your mailers and bags suitable for food contact?
Please check the individual product page for food-contact suitability. If you are unsure, feel free to contact us before ordering.
Do you sell in bulk or offer wholesale pricing?
Yes, we cater to both individual and business customers. For larger orders or wholesale inquiries, please contact us directly so we can discuss pricing and availability.
Orders & Returns
Can I modify or cancel my order after placing it?
We process orders quickly, so please contact us as soon as possible if you need to make changes. We will do our best to accommodate your request.
What is your return policy?
If you are not satisfied with your order, please contact us within 14 days of receiving it. We will work with you to resolve the issue, including offering a replacement or refund where applicable.
What should I do if my order arrives damaged?
Please take photos of the damaged items and packaging and contact us right away. We will arrange a replacement or refund as quickly as possible.
Contact
How can I reach you?
You can contact us via the contact form on our website or by emailing us directly. We aim to respond to all inquiries within one business day.