Returns and Refunds Policy

1. Return Period

You have 14 days from the delivery date to return items for any reason (change of mind), in accordance with EU and Finnish distance selling regulations. For faulty, damaged, or incorrect items, we accept returns within 14 days of delivery (or longer under statutory warranty). We recommend contacting us before sending a return.

2. Eligibility for Returns

Items must be in original, unused condition with all tags and packaging intact (for non-faulty returns).
Faulty, damaged, or incorrect items: We will repair, replace, or issue a full refund.
Non-returnable items: Custom-made or personalized items (unless faulty), opened hygiene or personal care products, digital downloads, etc.

3. How to Make a Return

Contact us within the return period by email at info@heja.fi with your order number and reason for return.
We will provide you with instructions and a return address if needed.
Ship the item back (customer typically covers return shipping costs unless the item is faulty).
Once your return is received and inspected, we will process your refund.

4. Refunds

Refunds will be issued to the original payment method.
Processing time is 5-7 business days after inspection.
For faulty items, a full refund including original shipping costs will be issued. For change-of-mind returns, original shipping costs may not be refunded; return shipping costs are the customer's responsibility.
No restocking fee.

5. Return Shipping Costs

The customer is responsible for return shipping costs unless the item is faulty, damaged, or incorrect. We recommend using a trackable shipping method.